:Consultation Subject

Based on the Federal Tax Authority directions of providing the best services to the public in a way that contributes to enhancing their satisfaction and happiness, FTA invites the honorable public to share their opinions to develop the call center services

:Purpose

The Federal Tax Authority aims to measure the extent of customers' happiness about the Federal Tax Authority call center

:Decision Taken

The Federal Tax Authority will review all opinions and suggestions, and based on the analytical results, will work on developmental procedures