User Friendly

FTA strives to establish equal access to digital content and improved user experience including people of determination and special needs making their website as accessible as possible. FTA adheres to this by implementing Web Content Accessibility Guidelines (WCAG 2.2) produced by the World Wide Web Consortium (W3C). FTA ensures to use the latest updates in relation to WCAG new versions and guidelines adherence.

Following set of guidelines that help ensure that websites are designed and written properly. For example:

Sign Language: an option that provides a visual form of communication to people with hearing impairments through arms and body movements 

Main Software and Browsing Features :
Software :

The Federal Tax Authority provides the main links to download the software programmes that enable users to access its contents. The programmers include: Adobe, Winrar, Winzip, Java, Flash, and Microsoft.
Features :
Alternative Text :

Federal Tax Authority’s website offers the Alternative Text (Alt Text) feature to convey the essential information and explain the content of the image displayed.

Changing font size A+ A- :

FTA offers a feature that facilitates the process of altering font size by making it smaller or larger for better visibility 

Arabic and English Language :

The Federal Tax Authority offers the option of viewing the website in both Arabic and English, enabling its user to choose the most convenient language.

Video files: 

FTA provides user guides videos with step by step instructions on how to access and use the tax services by navigating through: Taxes ------ Guides, References & Public Clarifications 

Open data:

The Ministry’s website does not only enclose closed data but it it also offers some of the data in the form of Word, Excel, XML and PDF files.

Browsers:

• The website supports a number of Web Browsers such as:
• Google Chroma
• Firefox
• Internet explorer
• Microsoft Edge
• Safari

Changing text size on the Web:

Follow the instructions listed below to change the text size on the web page.

To increase, decrease, or change the default font in Internet Explorer Version VI and onwards, follow the below steps:

1. Click on the Main Menu
2. Choose Show View
3. Choose the desired text size

If the text’s font size did not change using the previous steps, another method can be used to choose the default font size by following the steps listed below:

1. Click Tools
2. Click Internet Options
3. Tick the box provided for the option “Ignore the line specified on the Web page”, a mark (√) will appear in the box. Then tick the option “ignore font sizes specified on WebPages”, a mark (√) will appear in the box.

Changing screen resolution :

The best screen display resolution for Federal Tax Authority’s web/portal is 1027*768 or higher. In order to control the resolution of your screen, follow the steps below:

1. Click on Start Button
2. Select Control Panel
3. In the Control Panel make sure you are in Classic View ( you will see the control panel as a list of icons)
4. If not switch to Classic View
5. Select Display Setting
6. In the Display Properties dialog box, click the Settings tab
7. When in Settings, drag the slider button and then release the left mouse button when you find the appropriate resolution
8. Click Apply
9. Close the Control Panel by selecting the Close Button

Microsoft Excel Files (XSL) :

If the case where Microsoft Excel is not available on your PC, the Federal Tax Authority provides the link to the Microsoft Corp in order to download Microsoft Excel Viewer 2003 for free; which then allows you to view, copy, print, and transfer tables to other programmes to display the data.

Microsoft Office Word (Document) :

If you have Microsoft Word 97 or onwards, Federal Tax Authority’s website provides the link to download Microsoft Word Viewer 2003 from the Microsoft Corporation for free; allowing you to view, print and copy Word documents as a replacement to all previous Word versions.

PDF Files :

PDF files display books and other documents that are printable and viewable to the users and in order to view PDF files you need to install Adobe Reader.

Converting PDF files into HTML :

Adobe is provided by the Federal Tax Authority to its users through the website because of its significance in making various information and software applications accessible to all its users, including ones who are visually impaired. The below instruction should be followed:

1. Open the PDF File you want to convert
2. Open the conversion tool in a new window
3. Copy the URL
4. Paste the URL in the URL box on the conversion window
5. Click to get the document’s URL as a link button

If you are not able to open an existing file on the Ministry’s website, it is recommended to download the file and open it on your computer. The steps listed bellow should be followed:

1. Right click on the file
2. Select “Save Target As”
3. Select which folder you want the file to be saved (give a meaningful title)
4. If you have the right software the file will automatically be viewed
5. If not; follow the previous instructions mentioned above on PDF files

Keyboard Shortcuts: 

keyboard navigation is enabled for people with motor or visual disabilities or anyone who is not able to use the mouse.

Text reader:  

Text to speech option is provided for blind, low-vision, dyslexic, and other print-disabled users 

Tab Navigation Key: 

“Tab” option is enabled to move focus forward to the next interactive element (such as input field, buttons…etc.) on the form.

For suggestions and please contact info@tax.gov.ae