• FTA services are only available through UAEPass! Register in UAEPass here

Quick Links

Close

Accessibility Options

Text Size
-A
A
A+
Listen to Page
Night Reading
On
Contrast

Color Themes

  • Blue
    (Default)

  • Gold

  • Green

  • Red

  • Grey

VAT calculator

TRN Verification

Status Check

Latest News

Submit Complaints
Page last updated:: Monday, November 06, 2023
Start Service
  • Type

    Customer Service

  • Service Category

    From Government to Business, From Government to Government, From Government to People

  • Service Channels

  • Obligation to Sign-up

    Not applicable.

  • Categories of Customers

    All persons.

  • Relevant Publications

  • Sustainable Development Goals

  • Service Card Rating

Submit Complaints
  • Service Description
    Through this service, the FTA Addresses feedback\complains received from customers 
  • Channels and working hours
    • FTA’s website:
      24 hours a day, 7 days a week.
    • Email:
      Info@tax.gov.ae
      24 hours a day, 7 days a week.
    • Phone:
      80082923
      From Monday to Saturday from 7:30 am to 10:00 pm.
    • Taxpayer Support Center:

    From Monday to Friday from 7:30 am to 03:30 pm

    Dubai: https://goo.gl/maps/ZgrVzVAexoJNZJW37
    From Monday to Friday from 7:30 am to 03:30 pm
  • Service Fees Details
    Free
  • Estimated Time to Submit Application
    5 Minutes.
  • Estimated Time to Complete Application by the FTA
    • e-Form: 1 Business day for the urgent complain, 2 Business days for the regular complain, 15 Business days for the complicated complain.
    • Email: 1 Business day for the urgent complain, 2 Business days for the regular complain, 15 Business days for the complicated complain.
    • Phone:8 Minutes.
    • Taxpayer Support Center:15 Minutes.
  • Required Documents and Forms
  • Procedures and Steps

    e-Form:

    1. Access the relevant form available on the FTA’s website:
      • Inquiries.
      • Complaints and Suggestions.
    2. Fill in the form electronically.
    3. Submit the form.

    Email:

    1. Prepare the supporting documents.
    2. Compose an email to info@tax.gov.ae containing the details and supporting documents.
    3. Send the email.

    Phone:

    1. Call the FTA on 80082923 during working hours. 
    2. Select the appropriate options using the keypad.

    Taxpayer Support Center:

    1. Prepare the supporting documents.
    2. Go to the closest FTA’s office during working hours.
    3. Collect a ticket and wait
  • FAQs

    1. What languages can be used to raise inquiries, complaints, and suggestions?

    Inquiries, complaints, and suggestions may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.

     

    2. How can the application be followed up on?

    The applicant may follow up on the application submitted using the reference number received after submitting the application.

  • Terms & Conditions
    1. This service must not be used to request a reconsideration of the FTA’s decisions. Reconsiderations may be requested by clicking here. https://taxpayer-uat.tax.gov.ae/#/Logon

    2. Never share password or OTP codes with any person, including employees of the FTA.
     

Do you find this content helpful ?

Yes No
Page last updated: : Monday, November 06,2023
Number of hits : 8190 hits