Through this service, the FTA addresses complaints / feedback received from customers.

• FTA’s website:
24 hours a day, 7 days a week.
• Email:
Info@tax.gov.ae
24 hours a day, 7 days a week.
• Phone:
80082923
From Monday to Saturday from 7:30 am to 10:00 pm

• Taxpayer Support Center:
o Abu Dhabi:
https://goo.gl/maps/v6L2gzW2UdCTsCC66.
o From Monday to Friday from 7:30 am to 03:30 pm
Dubai:
https://goo.gl/maps/ZgrVzVAexoJNZJW37

Free

5 Minutes.

Normal complaints: 5 working days.
Complicated complaints: 15 working days.
Urgent complaints: 1 working day.

e-Form:
1. Access the relevant form available on the FTA’s website: https://tax.gov.ae/en/contact.us.aspx
2. Fill in the form electronically.
3. Submit the form.

Email:
1. Prepare the supporting documents ( If applicable ).
2. Compose an email to info@tax.gov.ae containing the details of the complaint / feedback and contact information along with the tax registration number ( If applicable ).
3. Send the email.
Phone:
1. Call the FTA on 80082923 during working hours. 
2. Select the appropriate option through the IVR.

Taxpayer Support Center:
1. Prepare the supporting documents (If applicable).
2. Go to the closest FTA’s office during working hours.
3. Collect a ticket and wait.

1. What languages can be used to raise inquiries, complaints, and suggestions?

Inquiries, complaints, and suggestions may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.

 

2. How can the application be followed up on?

The applicant may follow up on the application submitted using the reference number received after submitting the application.

1. This service must not be used to request a reconsideration of the FTA’s decisions. Reconsiderations may be requested by clicking here. https://taxpayer-uat.tax.gov.ae/#/Logon

2. Never share password or OTP codes with any person, including employees of the FTA.