• FTA’s website:
  24 hours a day, 7 days a week.
• Email:
  Info@tax.gov.ae
  24 hours a day, 7 days a week.
• Phone:
  80082923
  From Monday to Saturday from 7:30 am to 10:00 pm.
• Taxpayer Support Center:

• Abu Dhabi:
  https://goo.gl/maps/v6L2gzW2UdCTsCC66.

From Monday to Friday from 7:30 am to 03:30 pm

• e-Form: 1 Business day for the urgent complain, 2 Business days for the regular complain, 15 Business days for the complicated complain.
• Email: 1 Business day for the urgent complain, 2 Business days for the regular complain, 15 Business days for the complicated complain.
• Phone:8 Minutes.
• Taxpayer Support Center:15 Minutes.

e-Form:

1. Access the relevant form available on the FTA’s website:
   • Inquiries.
   • Complaints and Suggestions.
2. Fill in the form electronically.
3. Submit the form.

Email:

1. Prepare the supporting documents.
2. Compose an email to info@tax.gov.ae containing the details and supporting documents.
3. Send the email.

Phone:

1. Call the FTA on 80082923 during working hours. 
2. Select the appropriate options using the keypad.

Taxpayer Support Center:

1. Prepare the supporting documents.
2. Go to the closest FTA’s office during working hours.
3. Collect a ticket and wait

1. What languages can be used to raise inquiries, complaints, and suggestions?

Inquiries, complaints, and suggestions may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.

2. How can the application be followed up on?

The applicant may follow up on the application submitted using the reference number received after submitting the application.