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Inquiry Request
Page last updated:: Wednesday, February 14, 2024
Start Service
  • Type

    Customer Service

  • Service Category

    From Government to Business, From Government to Government, From Government to People

  • Service Channels

  • Obligation to Sign-up

    Not applicable.

  • Categories of Customers

    All persons.

  • Relevant Publications

  • Sustainable Development Goals

  • Service Card Rating

  Inquiry Request
  • Service Description
    Through this service, the FTA Addresses inquiries received from customers 
  • Channels and working hours
  • Service Fees Details
  • Estimated Time to Submit Application
    5 Minutes.
  • Estimated Time to Complete Application by the FTA
    e-Form:2 Business days, Email:2 Business days, Phone:8 Minutes, Taxpayer Support Center:15 Minutes.
  • Required Documents and Forms
    Not applicable.
  • Procedures and Steps

    1.Access the relevant form available on the FTA’s website:

    2.Fill in the form electronically.
    3.Submit the form.

  • FAQs

    1. What languages can be used to raise inquiries?

    Inquiries may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.


    2. How can the application be followed up on?

    The applicant may follow up on the application submitted using the reference number received after submitting the application.

  • Terms & Conditions
    1. This service must not be used to request a reconsideration of the FTA’s decisions. Reconsiderations may be requested by clicking here.
    2. Never share password or OTP codes with any person, including employees of the FTA.

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Page last updated: : Wednesday, February 14,2024
Number of hits : 33038 hits