Through this service, the FTA addresses Inquiries received from customers.

• “EmaraTax” portal https://tax.gov.ae/en/user/login.aspx 
24 hours a day, 7 days a week.
• Call center:
80082923 / outside UAE+971 80082923
From Monday to Saturday from 7:30 a.m. to 10:00 p.m. 
• Email: Info@tax.gov.ae
24 hours a day, 7 days a week.
• Virtual assistance (TARA) in Federal tax authority website: 
24 hours a day, 7 days a week.
• Live chat: https://tax.gov.ae/en/ 
24 hours a day, 7 days a week.
• EmaraTax Application 
24 hours a day, 7 days a week.




• Taxpayer Support Center:
From Monday to Friday from 7:30 a.m. to 03:30 p.m.
o Abu Dhabi: https://goo.gl/maps/v6L2gzW2UdCTsCC66
o Dubai: https://goo.gl/maps/ZgrVzVAexoJNZJW37  

• FTA website https://tax.gov.ae/en/services.aspx
       24 hours a day, 7 days a week.

• FTA social media channels:
       24 hours a day, 7 days a week.
 Facebook: https://tax.gov.ae/en/#body_facebook
Instagram: https://tax.gov.ae/en/#body_instagram
You tube: https://tax.gov.ae/en/#body_youtube
X: 
https://tax.gov.ae/en/#body_twitter


• Tax Connect Channel  https://booking.tax.gov.ae/ar/sign_in 
From Monday to Friday from 7:30 a.m. to 03:30 p.m.

Free

5 minutes

Contact us: 2 Business days 
Email channel (Info@tax.gov.ae) : 2 Business days 
EmaraTax portal: 2 Business days
EmaraTax Mobile App: 2 Business days
Telephone channel: 8 Minutes
Virtual assistance (TARA): instant 
Live chat: 15 Minutes
Taxpayer support center: 15 Minutes
Tax Connect: 30 Minutes

Prepare supporting document’s (if applicable)

FTA website:
1. Access the relevant service card available on the FTA’s website: https://tax.gov.ae/en/services.aspx
2. Fill in the form electronically.
3. Submit the form.

Email:
1. Prepare the supporting documents (If applicable).
2. Compose an email to info@tax.gov.ae containing the details of the Inquiry and contact information along with the tax registration number (If applicable).
3. Send the email.


Call center:
1. Call the FTA on 80082923 during working hours. 
2. Select the appropriate option through the IVR.

Taxpayer Support Center:
1. Prepare the supporting documents (If applicable).
2. Go to the closest FTA’s office during working hours.
3. Collect a ticket and wait.
“EmaraTax” portal:
1. Access the relevant service card available on portal: https://tax.gov.ae/en/user/login.aspx
2. Follow the displayed steps & fill in the form electronically.
3. Submit the form.


Virtual assistance (TARA): 

1- Click on chat with us button. 
2- Fill the information & follow the instruction populated on screen.



Live chat:
https://tax.gov.ae/en/

3- Click on chat with us button. 
4- Fill the information & follow the instruction populated on screen.
5- Submit the Inquiry through the agent.


EmaraTax Application:
1. Download the application from relevant app store.
2. Sign in & access the relevant service in the app.
3. Fill in the details & submit the form.

FTA social media channels:
1- Choose your preferred social media channel.
2- Write your message with the details & send.

Tax connect channel:
1- Click on the "Book an Appointment" button. 
2- Fill out the form with your contact details and service details.
3- Choose your preferred date and time from available slots.
4- Receive your unique meeting invitation link via registered email.

1. What languages can be used to raise Inquiries?

Inquiries may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, and Urdu.
 

1. This service must not be used to request for other services of the FTA’s  which may be requested through E-Services by clicking here.
2. Never share your password or OTP code with any person, including employees of the FTA.