Through this service, the FTA Addresses inquiries received from customers 

• FTA’s website:
24 hours a day, 7 days a week.
• Email:
Info@tax.gov.ae
24 hours a day, 7 days a week.
• Phone:
80082923
From Monday to Saturday from 7:30 am to 10:00 pm
• Taxpayer Support Center:
o Abu Dhabi:
https://goo.gl/maps/v6L2gzW2UdCTsCC66.
From Monday to Friday from 7:30 am to 03:30 pm
o Dubai:
https://goo.gl/maps/ZgrVzVAexoJNZJW37
From Monday to Friday from 7:30 am to 03:30 pm

Free

5 Minutes.

e-Form:2 Business days, Email:2 Business days, Phone:8 Minutes, Taxpayer Support Center:15 Minutes.

Not applicable.

e-Form:
1. Access the relevant form available on the FTA’s website: https://tax.gov.ae/en/contact.us.aspx
2. Fill in the form electronically.
3. Submit the form.

Email:
1. Prepare the supporting documents ( If applicable ).
2. Compose an email to info@tax.gov.ae containing the details of the inquiry and contact information along with the tax registration number ( If applicable ).
3. Send the email.
Phone:
1. Call the FTA on 80082923 during working hours. 
2. Select the appropriate option through the IVR.
3. Taxpayer Support Center:
1. Prepare the supporting documents (If applicable)
2. Go to the closest FTA’s office during working hours.
3. Collect a ticket and wait

1. What languages can be used to raise inquiries?

Inquiries may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.

 

2. How can the application be followed up on?

The applicant may follow up on the application submitted using the reference number received after submitting the application.

1. This service must not be used to request a reconsideration of the FTA’s decisions. Reconsiderations may be requested by clicking here.
2. Never share password or OTP codes with any person, including employees of the FTA.