• Emaratax platform:
  24 hours a day, 7 days a week
  
   

• Proof of payment
• Bank IBAN letter

1. Access the Emaratax account dashboard
2. Enter the VAT or Excise Tax tab as the case may be
3. Access VAT311 (for VAT) or EX311 (for Excise Tax)
4. Fill in the refund form and submit the refund request

1. Can the FTA refund payments made erroneously or in excess without submitting a refund request? 

   In order to get back the payments made erroneously or in excess, a refund request must be submitted

2. Can the payments done erroneously or in excess be kept as credit?

   Yes, the applicant may carry-forward the payment in their FTA account as credit for the next tax periods

3. Will any penalties apply in cases of excess payments?

   No penalties are imposed for paying excess payments to the FTA

4. What are the deadlines for submitting a refund for the excess payments?

   There are no deadlines for submitting a refund request for the excess payments

5. Why is the refund request taking longer than 25 working days to be processed?

In some cases, the authority has reasonable grounds for requiring a longer period to review the refund application, and as such the FTA shall notify you.

1. The applicant must be registered for Tax with the FTA
2. The applicant must provide the proof of payment to the FTA
3. If the application is incomplete, or additional information is required, the FTA will ask the applicant to provide additional documentation. After submitting the additional documentation, it may take the FTA a further 25 business days to respond to the updated request for a refund of payments