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Refund of Excess Amounts to Registrants
Page last updated:: Monday, January 22, 2024
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  • Type


  • Service Category

    From Government to Business, From Government to Government, From Government to People

  • Service Channels

  • Obligation to Sign-up

    Applicable – Through the account previously created to register for Tax with the FTA

  • Categories of Customers

    All persons registered for tax with the FTA

  • Relevant Publications

  • Sustainable Development Goals

  • Service Card Rating

Refund of Excess Amounts to Registrants
  • Service Description
    Through this service, the FTA refunds payments made in excess to persons registered for tax
  • Channels and working hours
    • Emaratax platform:
      24 hours a day, 7 days a week
  • Service Fees Details
  • Estimated Time to Submit Application
    10 Minutes
  • Estimated Time to Complete Application by the FTA
    25 business days from the date the completed application was received, in the case the request needs more investigation by Audit, it will take 55 working days from the date all the requested information was provided by the taxpayer.
  • Required Documents and Forms
    • Proof of payment
    • Bank IBAN letter
  • Procedures and Steps
    1. Access the Emaratax account dashboard
    2. Enter the VAT or Excise Tax tab as the case may be
    3. Access VAT311 (for VAT) or EX311 (for Excise Tax)
    4. Fill in the refund form and submit the refund request
  • FAQs
    1. Can the FTA refund payments made erroneously or in excess without submitting a refund request? 

      In order to get back the payments made erroneously or in excess, a refund request must be submitted

    2. Can the payments done erroneously or in excess be kept as credit?

      Yes, the applicant may carry-forward the payment in their FTA account as credit for the next tax periods

    3. Will any penalties apply in cases of excess payments?

      No penalties are imposed for paying excess payments to the FTA

    4. What are the deadlines for submitting a refund for the excess payments?

      There are no deadlines for submitting a refund request for the excess payments

    5. Why is the refund request taking longer than 25 working days to be processed?

    In some cases, the authority has reasonable grounds for requiring a longer period to review the refund application, and as such the FTA shall notify you.

  • Terms & Conditions
    1. The applicant must be registered for Tax with the FTA
    2. The applicant must provide the proof of payment to the FTA
    3. If the application is incomplete, or additional information is required, the FTA will ask the applicant to provide additional documentation. After submitting the additional documentation, it may take the FTA a further 25 business days to respond to the updated request for a refund of payments

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Page last updated: : Monday, January 22,2024
Number of hits : 6027 hits