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Page last updated:: Thursday, February 22, 2024

Federal Tax Authority social media platforms 2023

Thursday, February 22,2024

:Subject

Social media channels are among the most important means of communication used by the Federal Tax Authority to communicate with the public and promote its services. The FTA seeks to hear it's audience and customers opinions on about the level of content presented.


:Aim

Measuring the level of customer happiness on the social media channels of the Federal Tax Authority


:Results

The results will be included in plans to improve the content of social media channels


Open date : Monday, March 20,2023
Close date : Monday, May 22,2023

Outcome

The result:

 

The level of public satisfaction with the Federal Tax Authority's social media platforms was as follows:

33% very satisfied

8% somewhat satisfied

33% neutral

16% are not satisfied

8% are not satisfied at all

 

As for voting for the public's favorite social media channels, the results were as follows:

 

41% Instagram

25% LinkedIn

25% Twitter

8% YouTube

 

Voting for the type of visual content preferred by audiences when browsing social media was as follows:

 

41% infographics

25% image

25% video

8% short video reels

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