Subject: The Federal Tax Authority (FTA) continues to advance its Zero Bureaucracy approach by simplifying procedures, developing fully integrated digital channels, and delivering flexible and efficient services to taxpayers. The initiative aims to reduce the time required to complete transactions, enhance the overall customer experience, maintain the efficiency of the tax system, and strengthen the UAE Government's global leadership and competitiveness.

Objective: The consultation aims to continuously enhance the transparency and effectiveness of tax services, empowering taxpayers and business entities alike to complete their tax transactions through unified and seamless digital channels. It also aims to expand interactive communication across digital platforms, enabling stakeholders to share feedback and suggestions that contribute to ongoing service improvements and the broader implementation of digital Zero Bureaucracy initiatives.

Expected Outcomes and Decisions: The adoption of additional smart services will further facilitate interactions with taxpayers through the development of more comprehensive and integrated digital platforms that cater to all segments of the tax sector, including entrepreneurs, small and medium enterprises, and individuals. These efforts aim to establish a sustainable community engagement framework through surveys, digital workshops, and innoVATive communication channels to gather feedback and proposals for continuous improvement. They will also reinforce a "Digital Services First" culture, positioning the FTA as a leading government entity in advancing Zero Bureaucracy.