Please follow the instructions provided in the reset password email you received. You will need to login to EmaraTax using the temporary password. Once you are logged in, please follow the on-screen instructions to reset your password.
 
For further information, please refer to the user manual and video for password reset.
 

As some of your registration information may have become outdated (e.g. trade license, business activities), you will have to complete your "first amendment" application in EmaraTax by following the below steps:
 
1) Login to EmaraTax and navigate to your Taxable Person tile
2) Click on the "Actions" button on your VAT or Excise Tax tile to amend your registration application.
 
Once your first amendment application is approved by the FTA, an "Edit" option will be enabled in your “Actions”. Click on "Edit" and follow the steps where you will find the option to link your customs registration number with your TRN. 

Yes. You should have a UAE Pass account to be able to use the “Login with UAE Pass” feature in EmaraTax.

You can login with UAE Pass using your email or mobile number or Emirates ID registered with your UAE PASS account.  Please note that in-order to use Emirates ID, your UAE PASS account should be a verified account.

The link between your UAE Pass and EmaraTax accounts is your email address. A step-by-step infographic on how to login to your EmaraTax account using UAE Pass is available here. For detailed information on how to login to EmaraTax using UAE Pass, please refer to the detailed guide.

If you use more than one EmaraTax login credential (i.e. you access your EmaraTax account using more than one email address), please note that your UAE Pass account can only be linked to one of your EmaraTax login emails. 

If you use more than one EmaraTax login email and one of those login emails matches your UAE Pass registered email, your UAE Pass account will be automatically linked to the EmaraTax account that matches your UAE Pass registered email. If your UAE Pass registered email does not match with any of your EmaraTax login emails, a pop-up window will appear on your screen where you can enter the EmaraTax login account email which you want to link to your UAE Pass account.

No. When you link your UAE Pass account to your EmaraTax account, a Unique User Identification Number (UUID) from UAE Pass is stored against your EmaraTax account. This UUID will not change if you later change your UAE Pass registered email or your EmaraTax login email. 

In this particular scenario, it is not advisable for your company’s employees to link their individual UAE Pass account to the company's EmaraTax account. The employees will need to create their individual EmaraTax accounts. The company's EmaraTax account admin user provides "Write" or "Display" access to each of these employees’ individual EmaraTax accounts using the "User Authorization" functionality in EmaraTax. Once this is completed, each employee can link their respective UAE Pass account with their EmaraTax account.

 •Access FTA’s EmaraTax portal:
- Existing users who have an EmaraTax account can proceed with logging in using their EmaraTax login credentials.
- New users who don’t have an account currently on EmaraTax will be required to create a new account.
•After logging in, the Tax Residency Functionality can be accessed using the “Other Services” tab

If you forget your Login Username (email ID) or you are no longer able to access your registered email, you need to make a new sign-up using a new email, and you can move your registered TRNs from your old Account by applying for (Link TRN to new email address) service on your new Dashboard from other services tab.

You can review your payment status from my payment tab after login to your emara tax portal.

To amend the trade licenses, business activities, owners or branches details, please follow the below steps:
Login to your EmaraTax account.
Click on "View" under your taxable person profile .
Click on “Taxable Person Details”.
Click on “Amend

You can review your payment status from my payment tab after login to your emara tax portal.

If you forget your Login Username (email ID) or you are no longer able to access your registered email, you need to make a new sign-up using a new email, and you can move your registered TRNs from your old Account by applying for (Link TRN to new email address) service on your new Dashboard from other services tab.

If you are unable to log in with the new password, you may click on the ""Forgot Password"" link. A reset password will be sent to your registered email address"

Stamps will be ordered in the DTS system via a simple login and order management process which will be menu driven. When placed an order will be ratified by the FTA to ensure its veracity and completeness, and this will then trigger direct engagement with the intended recipient of the stamps (the Manufacturer).

 

For an importer to create an order, they need to:

• Log on to the DLR Certify System.
• Enter their User Name and Password.
• Go to the ‘Manage Orders’ Section where they will be able to record key information relating to the order, including the market the order is for (for UAE or Duty Free, the product type (cigarettes initially) and the Product Code.
• A step by step training manual will be shared in the training session.
• For any further questions, please contact the Customer Care team at ftadtscustomercare@delarue.com.

Your registered email ID is the email with which you login to the current eServices portal. You need to use the same registered email ID to reset your password and access your account in EmaraTax.

If you have already submitted a tax return, your EmaraTax account details will provide you with the status of your submission. 

If you prepared and saved a draft tax return on the old system but did not submit it, the details will be transferred to EmaraTax. You can login and submit the return and/or declaration from EmaraTax.
Your tax return filing deadlines are set out in the UAE tax legislation and will not change as a result of the introduction of EmaraTax.  

You can access the VAT 301 form by following the below steps:
  - Login to EmaraTax 
  - Navigate to your Taxable Person tile 
  - Click on "VAT" in the menu on the left side of your screen. The VAT 301 tile will be displayed on your screen.
  - Initiate a new application by clicking on "Create New".