Building on
the Authority’s efforts to foster a culture of constructive community dialogue
and enhance tax awareness
Federal Tax
Authority Holds Second Session at Al Barsha Majlis as Part of Emirates Majalis
Initiative “Closer to Each Other”
Dubai, 22 October 2026:
His Excellency Abdulaziz Al Mulla, Director General of the Federal Tax
Authority (FTA), called on customers and members of society concerned with the
tax system to share their ideas and suggestions for the sustainable development
of the Authority’s services. This would support the Authority’s ongoing efforts
to implement the third cycle of the Zero Government Bureaucracy Programme,
redesign and continuously improve the customer experience, enhance efficiency,
quality and flexibility, and simplify and reduce procedures.
The remarks came during an open meeting held at Al Barsha
Majlis in Dubai as part of the Emirates Majalis initiative, launched by the
Federal Tax Authority earlier this year under the slogan “Closer to Each Other”.
The initiative aims to establish diverse and permanent channels for continuous
direct communication with different segments of society and stakeholders
concerned with the tax system across the UAE. It seeks to foster a culture of
constructive community dialogue, enhance tax awareness and provide an
interactive platform where community members can raise enquiries and discuss
challenges they may face when completing their tax transactions, contributing
to improved services, simplified procedures and greater transparency.
During the meeting, which marked the second session of
Emirates Majalis, His Excellency Abdulaziz Al Mulla emphasised the importance
of continuous communication between the Authority and all segments of society
to understand their views and contributions to the Authority’s plans for the
sustainable development of its services and procedures. He noted that the
Authority is always keen to involve stakeholders in the ongoing development of
tax systems and procedures, taking their views into consideration and
continually welcoming feedback and suggestions from all segments of society.
His Excellency also reviewed several topics of importance to
UAE Nationals, including the role of Emirati Tax Agents in developing the tax
system, procedures for refunding Value Added Tax (VAT) incurred on the
construction of UAE Nationals’ residences, and the provision of guidance to
Emirati entrepreneurs who own small and medium-sized businesses.
Al Mulla reaffirmed the Authority’s continued commitment to
building bridges of trust and communication with all members of society. He
stressed the importance of listening to citizens’ feedback and designing tax
services that meet their expectations and needs. He noted that direct dialogue
is the most effective way to develop more efficient services that meet the
aspirations of the community, within a framework of mutual trust between the
Authority and its customers. This reinforces the FTA’s approach to providing
proactive and integrated services that meet citizens’ needs.
The meeting witnessed strong engagement from attendees, who
raised a number of enquiries and challenges relating to tax procedures and
transactions. The Authority’s specialised teams responded directly to these
enquiries and provided the necessary support and clarifications.
The Emirates Majalis sessions will continue throughout
October and November 2026. A session will be held at Salem bin Loutia Al Ameri
Majlis in Al Ain on 24 October, followed by a session at Al Rahmaniya Suburb
Council in Sharjah on 27 October, and another at Hilal Zayed Al Shehhi Majlis
in Abu Dhabi on 3 November, to discuss a range of tax-related topics.