Federal Tax Authority Showcases Global Best
Practices Across Operations During Meeting with Sharjah Finance Department
Department delegation visits the FTA and
reviews benchmarking across eight key institutional areas
Dubai, 7 July 2026: The Federal Tax Authority (FTA) received a
delegation from Sharjah Finance Department, who were briefed on the Authority’s
working mechanisms and its comprehensive strategy in the areas of corporate
excellence, innoVATion, and the sustainable enhancement of the work environment
and quality of life, in line with global best practices and the latest
technologies. The visit comes as part of ongoing efforts to exchange expertise,
build capabilities and competencies, and conduct benchmarking with the FTA’s
strategic partners and entities engaged in joint institutional work.
During the visit to the FTA’s headquarters in Dubai,
the Sharjah Finance Department delegation reviewed a benchmarking exercise
covering eight key institutional areas. These included the Authority’s mechanisms
for applying corporate excellence standards, strategy formulation, project
management, criteria of the InnoVATive Government Entity, measuring the
Quality-of-Life Index (future workplace readiness), and measuring customer
satisfaction through internal and external surveys. The benchmarking areas also
covered the Operational Processes Follow-up Manual and the Corporate
Performance Management System.
His Excellency Abdulaziz Al Mulla, Director General of
FTA, affirmed the Authority's keenness to enhance communication, cooperation,
and knowledge exchange with entities concerned with the tax ecosystem across
the government and priVATe sectors, contributing to supporting the sustainable
development of institutional work and enhancing the efficiency and effectiveness
of performance.
His Excellency also highlighted the importance of
benefiting from best practices, as well as operational processes, mechanisms
and methodologies, and measuring their indicators, in a manner that supports
the implementation of benchmarking at both local and international levels and
reinforces the UAE’s competitiveness and leadership in tax administration and
government excellence.
A joint meeting was held between the Authority’s
specialists and the delegation from the Sharjah Finance Department, during
which they presented the FTA’s methodology for managing and implementing
operational processes within its process management framework, including
process classification. The meeting also highlighted the Authority
participation in the Mohammed bin Rashid Government Excellence Award, external
awards and international standards.
The meeting also reviewed the FTA’s survey management
system. It further addressed the strategic directions of the UAE Government,
the strategic planning timeline and phases, and the analytical framework
adopted by the Authority in developing its strategy.
The meeting also shed light on the performance
management system implemented at the FTA, the key drivers of transformation,
and the enablers for accelerating future workplace readiness. It also reviewed
happiness and quality of life initiatives, the results and impact of the
corporate culture project, the Government Performance System 3.0, the Human
Capital Management Strategy, and the Authority’s key achievements in this area.
In addition, the meeting reviewed the main pillars of
project management, including its working methods and follow-up mechanisms, and
highlighted the FTA’s innoVATive projects, its InnoVATion Strategy 2024–2026,
the InnoVATion Charter, the electronic suggestion system Shorkum, and the
criteria for the Authority obtaining the InnoVATive Government Entity
Certification.