Through this service, the FTA Addresses suggestions received from customers 

• “EmaraTax” portal https://tax.gov.ae/en/user/login.aspx 
24 hours a day, 7 days a week.

• Call center:
80082923 / outside UAE+971 80082923
From Monday to Saturday from 7:30 a.m. to 10:00 p.m. 

• Email: Info@tax.gov.ae
24 hours a day, 7 days a week.

• Live chat: https://tax.gov.ae/en/ 
24 hours a day, 7 days a week



• EmaraTax Application 
24 hours a day, 7 days a week.

• Taxpayer Support Center:
From Monday to Friday from 7:30 a.m. to 03:30 p.m.
o Abu Dhabi:
https://goo.gl/maps/v6L2gzW2UdCTsCC66
o Dubai:
https://goo.gl/maps/ZgrVzVAexoJNZJW37  

• FTA website https://tax.gov.ae/en/services.aspx
       24 hours a day, 7 days a week.

• FTA social media channels
       24 hours a day, 7 days a week.
o Facebook: https://tax.gov.ae/en/#body_facebook
o Instagram https://tax.gov.ae/en/#body_instagram
o You tube: https://tax.gov.ae/en/#body_youtube
o X : https://tax.gov.ae/en/#body_twitter


• Tax Connect Channel  
https://booking.tax.gov.ae/en/sign_in
From Monday to Friday from 7:30 a.m. to 03:30 p.m.

Free

• Contact us Form: 5 minutes
• EmaraTax portal: 10 minutes
• EmaraTax Mobile App: 10 minutes
• Call Center: 10 Minutes

Within 15 business days

Prepare supporting document’s ( if applicable).

FTA website:
1. Access the relevant service card available on the FTA’s website: https://tax.gov.ae/en/services.aspx
2. Fill in the form electronically.
3. Submit the form.

Email:
1. Prepare the supporting documents (If applicable).
2. Compose an email to info@tax.gov.ae containing the details and supporting documents.
3. Send the email.



Call Center:
1. Call the FTA on 80082923 during working hours. 
2. Select the appropriate option through the IVR.

Taxpayer Support Center:
1. Prepare the supporting documents (If applicable).
2. Go to the closest FTA’s office during working hours.
3. Collect a ticket and wait.

“EmaraTax” portal:
1. Access the relevant service card available on portal: https://tax.gov.ae/en/user/login.aspx
2. Follow the displayed steps & fill in the form electronically.
3. Submit the form 

Live chat:
https://tax.gov.ae/en/

1- Click on chat with us button. 
2- Fill the information & follow the instruction populated on screen
3- Submit the suggestion through the agent.

EmaraTax Application:
1. Download the application from relevant app store 
2. Sign in & access the relevant service in the app
3. Fill in the details & submit the form
FTA social media channels:
1- Choose your preferred social media channel
2- Write your message with the details & send

Tax connect channel:
1- Click on the "Book an Appointment" button 
2- Fill out the form with your contact details and service details
3- Choose your preferred date and time from available slots
4- Receive your unique meeting invitation link via registered email

1- What languages can be used to raise suggestions?
suggestions may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, and Urdu.

2- How can the application be followed up on?
The applicant may follow up on the application submitted using the reference number received after submitting the application

Not applicable.