Through this service, the FTA Addresses suggestions received from customers 

• FTA’s website:
  24 hours a day, 7 days a week.
• Email:
  Info@tax.gov.ae
  24 hours a day, 7 days a week.
• Phone:
  80082923
  During the specified official hours.
• Taxpayer Support Center:
  • Abu Dhabi:
    https://goo.gl/maps/v6L2gzW2UdCTsCC66.
  From Monday to Friday from 7:30 am to 03:30 pm
  • Dubai:
    https://goo.gl/maps/ZgrVzVAexoJNZJW37
    

    From Monday to Friday from 7:30 am to 03:30 pm

Free

Email: 5 minutes / Phone channel: 10 minutes / Support center: 15 minutes.

15 business days

Not applicable.

e-Form:
1. Access the relevant form available on the FTA’s website:
• Suggestions.
2. Fill in the form electronically.
3. Submit the form.
Email:
1. Prepare the supporting documents.
2. Compose an email to info@tax.gov.ae containing the details and supporting documents.
3. Send the email.
Phone:
1. Call the FTA on 80082923 during working hours. 
2. Select the appropriate options using the keypad.
Taxpayer Support Center:
1. Prepare the supporting documents.
2. Go to the closest FTA’s office during working hours.
3. Collect a ticket and wait

1. What languages can be used to raise suggestions?

suggestions may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.

 

2. How can the application be followed up on?

The applicant may follow up on the application submitted using the reference number received after submitting the application.

Not applicable.