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Page last updated:: Monday, November 06, 2023
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  • Type

    Customer Service

  • Service Category

    From Government to Business, From Government to Government, From Government to People

  • Service Channels

  • Obligation to Sign-up

    Not applicable.

  • Categories of Customers

    All persons.

  • Relevant Publications

  • Sustainable Development Goals

  • Service Card Rating

Submit suggestions
  • Service Description
    Through this service, the FTA Addresses suggestions received from customers 
  • Channels and working hours
        From Monday to Friday from 7:30 am to 03:30 pm
  • Service Fees Details
  • Estimated Time to Submit Application
    5 Minutes.
  • Estimated Time to Complete Application by the FTA
    The time for all the above channels is 15 Business day.
  • Required Documents and Forms
    Not applicable.
  • Procedures and Steps
  • FAQs

    1. What languages can be used to raise suggestions?

    suggestions may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, Hindi and Urdu.


    2. How can the application be followed up on?

    The applicant may follow up on the application submitted using the reference number received after submitting the application.

  • Terms & Conditions
    1. This service must not be used to request a reconsideration of the FTA’s decisions. Reconsiderations may be requested by clicking here. https://taxpayer-uat.tax.gov.ae/#/Logon
    2. Never share password or OTP codes with any person, including employees of the FTA.

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Page last updated: : Monday, November 06,2023
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