Subject:

The Federal Tax Authority is committed to providing easy and accessible services to all customers and designing them to meet the needs of all segments of society. This consultation aims to gather the views of People of Determination and senior citizens on their experience when using the FTA's website, smart application, and service centres, with the aim of enhancing services and making them more accessible and easier to use.

Objective:

To identify the challenges that People of Determination and senior citizens may face when using the Authority's services, and to determine improvements that can make services clearer and easier to use.

Expected Outcomes:

- Identify the main difficulties that People of Determination and senior citizens may encounter.

- Develop digital services that are easier and clearer for everyone to use.

- Improve support and assistance channels across the website, smart application, and service centres.

- Enhance customer experience and raise satisfaction with the Authority's services.