If you experience a general technical issue while accessing EmaraTax or using FTA services, please follow the steps below:
1.Clear your browser cookies and cache, or try accessing the system using a different browser or another device.
2.Attempt to log in again and ensure that you are using the correct username.
3.If the issue persists, try using a different internet network and make sure that JavaScript is enabled in your browser settings.
4.If the technical issue continues after completing the above steps, please send an email to info@tax.gov.ae with:
A clear screenshot of the full maximized screen showing the issue
Any error messages displayed
The date and time shown on your device
The registered email address
A brief description of the issue
5.Please ensure that your email includes the following details:
Your full name and contact number
Request reference number or Tax Registration Number (TRN)